Data Deletion Requests

This page is for anyone whose data is held in ITPS CRM, the CRM published by IT Pro Services LLC (the ITPS CRM app on Google Play and at https://itpscrm.com). It explains how to have data deleted without closing an account, how to close an account, and what is removed and what is kept. It supplements the Privacy Policy.

Delete records yourself, straight away

If you use the CRM, you can delete most data without asking anyone:

1. Open the contact, company, deal, task or conversation and choose Delete. It moves to the Recycle Bin.
2. Open Recycle Bin in the sidebar and choose Delete permanently. Anything left in the bin is deleted with the workspace when it closes.
3. Call recordings are deleted automatically at the end of the retention window set under Settings → Calls (30 days unless your workspace changed it). The account owner can delete any recording sooner from the call's page.
4. To remove a member of staff, the account owner opens Team & Roles and removes them. Their sign-in is deleted; records they created stay with the business.

Ask us to delete data, without closing the account

Email legal@it-ps.net from the address you sign in with, with the subject "Data deletion request", and say which data you want removed — for example your own user profile, or a particular set of records. We confirm receipt within 5 business days and complete the deletion within 30 days. We may ask you to confirm the request from that email address before acting on it.

Close a workspace and delete everything

The account owner can cancel the subscription under Settings → Billing & Subscription, or email legal@it-ps.net with the subject "Delete my workspace". Export anything you need first. The workspace is kept for 30 days so a mistaken cancellation can be reversed, then all of its data — contacts, companies, deals, tasks, notes, emails, text messages, chat transcripts, call records and recordings, files, and every user account in it — is deleted.

If you are somebody's customer

If your details are in a business's CRM because you dealt with that business, the business controls that data and can delete it in the steps above. Contact them directly; if you write to us we will pass your request to them without delay.

What is deleted, and what is kept

Deleted: everything listed above, from our live systems, within 30 days of the request or closure. When a workspace is closed, a single archive copy is kept for 30 days so a mistaken closure can be reversed, then removed automatically. Copies in routine server backups are overwritten as those backups expire on their normal cycle.

Kept, because the law or the record requires it:

• Invoices and payment records held by our payment provider — for as long as tax and accounting law requires, typically 7 years. These name the business, not its customers.
• A record of which version of the Terms an account accepted, and when.
• Anything we are ordered to preserve by a court or regulator.

Security and audit logs for a workspace (sign-ins, deletions, permission changes) are deleted together with the workspace.

Contact

Data deletion and privacy enquiries: legal@it-ps.net

IT Pro Services LLC

245 Riverside Avenue Suite 100 PMB1016, Jacksonville, FL 32202